Mobile Phone FAQ Page

What is the Community Appeal Buy-Back Programme?

Community Appeal Buy-Back is a programme aimed at companies who wish to trade up to the latest mobile phone technology and receive cash back for their old mobile phones whilst helping their local hospice or charity at the same time.

Can I take part in the programme at any time?

Yes. However the most advantageous time is when you upgrade, as the payment you receive can be offset against the cost of your new phones.

How does the process work from start to finish?

Please see our step-by-step process here.

How do I know which model my mobile phones are?

Mobile phones will have the model printed on a label in the battery compartment. If you are still not sure we recommend using this website where you can obtain your phones make and model by entering your IMEI number. This is the 16 digit number located in the battery compartment, or alternatively dial *#06# when your phone is switched on.
http://imei-number.com/imei-number-lookup/

How do I find out the value of my mobile phones?

Please complete the quotation form and we will email you a quote.

Do you accept damaged or broken mobile phones?

Yes we do, they will be safely recycled. However we can only pay for working models.

Can I use this programme if I am not in the UK?

At the moment the Community Appeal Buy-Back Programme is only available within the UK.
However if you have a large quantity of phones please contact us at quotedesk@communityappeal.com to see if we can collect from your country.

My phone is locked to a particular network; can I still send it in?

Yes, absolutely. It doesn’t matter at all which network provider your phone is locked to.

How is the Buy-Back value for my mobile phones determined?

The Buy-Back value is based on the condition and model of the phone you are trading in. We constantly evaluate our prices to ensure they remain competitive. We guarantee that the quoted price will not vary for 30 days from the quote date.

Do I have to trade in a specific phone(s) to participate in the programme?

Not at all, all mobile phones are eligible for the programme. However not all phones have a value, if they don’t have a value we can still take them for safe recycling. Please complete our quotation form and we will email you a quote.

Am I helping the charity to raise funds?

Yes, but your payment is not affected, the donation to the charity is made be us. You can choose to contribute some or all of your payment as well if you would like to.

What happens to the phones that don’t pass inspection?

We will hold all of your non-working phones in quarantine; you have 30 days from the date of your statement to request the return of any non-working phones. After this period, or at your instruction, we will safely recycle them free of charge.

Is there a charge for collecting my mobile phones?

No, our collection service is completely free.

Can I donate more of my phones’ value to the local hospice or charity?

Yes, most certainly. We will automatically donate £2.50 for each phone you include that has a value but you can increase this by as much as you like to the full value of the quotation.

What should I do if I don’t know how many mobile phones I have?

We can let you know the current value of each type of phone that you have, so you can get a rough idea of how much you would receive. You will then receive a statement from us confirming exactly what we collected from you.

What is the minimum quantity of phones you will accept?

There is no minimum quantity required to take part. For 5 or fewer phones we will send you a freepost label to attach to your package to send in via Royal Mail; however we suggest that you use an insured delivery service, such as Royal Mail Special Delivery. For 6 or more phones we offer a free secure, courier collection service.

Is there a maximum quantity of phones you will accept?

Definitely not! You can include as few or as many phones as you want, the more the better; for you, for the Community Appeal, and for the environment!

Can I include my personal mobile phone in the Buy-Back Programme?

Currently this programme is aimed at businesses, even though there is no minimum quantity. We will be launching a new programme for individual consumers soon, with special benefits for the local Community Appeal charity as well as competitive buy-back prices.

How long is my quote valid for?

Our quotation is valid for 30 days from the date of issue. A collection must be arranged within the validity period in order to ensure quoted prices. We guarantee that the quoted price will not vary for 30 days from the quote date.

Do I need to include the chargers with my phones?

You only need to include the mobile phones, batteries and back covers. However we will happily recycle your chargers, USB cables, headsets and other mobile phone accessories when we collect your phones. PLEASE NOTE: Remove any memory or SIM cards if they contain data you wish to keep. If you leave such items in any of the mobile phones prior to collection we will not be able to return them to you and all data will be irretrievably wiped from them.

What condition do my mobile phones need to be in?

In order to be eligible for payment, your phones should be in the following condition:

  • Fully functional – Able to power up, make and receive a call and with all components (camera, keyboard, software, touchscreen etc.) operational.
  • We would prefer it if you could remove any PIN or user locks from each device. We can provide guidance on how to do this – please contact us for further details.
  • No liquid damage internally or externally. All mobile phones have a white sticker in the battery compartment. If this sticker has turned red, this indicates that the mobile phone does have liquid damage.

What happens to any personal information or media stored on the phones?

Please ensure that you remove any personal data you wish to keep prior to sending in your phone. We will perform a full factory reset and wipe all data on receipt of the mobile phone. However if required we can offer an industry standard secure data wiping service. Ask us to include this additional service in your quotation. Link to Security page.

How do I get my phones to you?

Please package your phones very carefully to protect them in transit – preferably in their original packaging, if available. For 5 or fewer phones we will send you a freepost label to attach to your package to send in via Royal Mail; however we suggest that you use an insured delivery service, such as Royal Mail Special Delivery. For 6 or more phones we offer a free secure, courier collection service.

How long will it take to receive payment?

The process of inspecting your mobile phones and performing a factory reset may take up to 2 weeks. Once complete, we will send you an itemised statement and then you can invoice us. Our payment terms are 30 days from receipt of your invoice.

What happens to my phones when I send them in?

Once we receive your mobile phones we will assess the condition of each phone and then perform a full factory reset. At this stage, all personal data, media and IT policies will be removed. Then we perform a functionality check for each of the key features of your mobile phone. Finally we carry out a check of the IMEI number at www.checkmend.com to ensure that the phone has not been reported lost or stolen or barred by the network.

I am an individual; can I still use this programme?

Currently this programme is aimed at businesses, even though there is no minimum quantity. We will be launching a new programme for individual consumers soon, with special benefits for the local Community Appeal charity as well as competitive buy back prices.

Testimonials

"Our partnership with Community Appeal provides us with the opportunity to not only save the planet but raise much needed funds for our Hospice. Zoe's Place Baby hospice is such a special place and makes such a huge difference to the lives of our children and their families. It costs our charity in excess of £3,500 per day just to maintain our current level of care and we can only achieve this through ongoing initiatives such as the recycling scheme promoted by Community Appeal.”

"Recycling used cartridges and mobile phones is a simple and effective way to complement your fundraising strategy. Furthermore, if you work with Community Appeal, they do all the administration and collections, so all you need to do is tell your supporters about the scheme!"

"Against Breast Cancer has been pleased to be a supported charity of Community Appeal. By encouraging our supporters to collect printer cartridges and old mobile phones we have been able to raise £63,000 since 2005.
The charity is dedicated to funding ground breaking research to improve detection and increase survival after breast cancer diagnosis. The funds raised through Community Appeal’s recycling schemes allow us to continue making real progress in this important research.
Thank you Community Appeal! "

Zoe’s Place, Baby Hospice

Birmingham St. Mary’s

Against Breast Cancer

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